Reviewers cannot access the uploaded files

Our reviewers complain that they are unable to see the files uploaded by the authors.
How can we give them access to the uploads?

With the default settings, reviewers can access all uploaded files.

However, you can change the “Download Settings” for each “Submission Type / Conference Track”. Please proceed to this page:
Overview  => Settings  => Manage Submission Types / Conference Tracks

In the section "Upload Settings for This Submission Type / Track" go to the subsection "Download Settings".
Via the options “Accessibility of File X”, you can define if reviewers can access the corresponding file (see image).

Later, the same setting can be used to determine if uploaded files can be downloaded from the conference agenda pages.